Refund policy
We have a 7-day return policy, which means you have 7 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at hello@magnifyme.co.za.
Items that the customer collected must be returned to:
Magnify Me (Pty) LTD
144 Stewart Street
Townsend Estate
Goodwood 7460
Cape Town
South Africa
For items that were delivered, collection can be arranged by us once the return request has been approved. Collection fees may apply and, unless the item is defective, damaged, or incorrect, the cost of return shipping or collection will be deducted from the refund amount. If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
For any questions regarding returns, please contact us at hello@magnifyme.co.za.
Damages and Incorrect Items
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom-made or personalised products
- Products containing QR codes, website URLs, or other information supplied by the customer where any error originates from the information provided by the customer
- Sale items
- Gift cards
Please note that all personalised and custom-made products are non-refundable and non-returnable unless they arrive damaged, defective, or incorrect due to an error on our part.
If you have questions about whether your item qualifies for a return, please contact us before placing your order.
Exchanges
The fastest way to receive a replacement item is to return the original item. Once the return is approved, you may place a new order for the desired item.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and reflect the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@magnifyme.co.za.